Elevated Errors for Next-Gen WAF (NGWAF)
Elevated Errors for Next-Gen WAF (NGWAF)
23 April 2025, 13:20 UTC
23 April 2025, 13:20 UTC
We are investigating elevated errors to our Next-Gen WAF (NGWAF) service.
All other products and services are unaffected by this incident.
23 April 2025, 18:57 UTC
23 April 2025, 18:57 UTC
Further research shows that new rules deployed to customer NGWAF services may not be functioning as intended. Our engineers are investigating into this degraded performance of our NGWAF product.
Investigations show that existing rules deployed to customer NGWAF services, as well as our ability to deliver Network services and all other products are unaffected by this incident.
23 April 2025, 20:10 UTC
23 April 2025, 20:10 UTC
Our engineers have identified the contributing factor and are developing a fix to new rule deploys to customer NGWAF services.
All other products and services are unaffected by this incident.
23 April 2025, 20:59 UTC
23 April 2025, 20:59 UTC
Engineering has confirmed the impact to Next-Gen WAF (NGWAF) service has been mitigated.
23 April 2025, 21:42 UTC
23 April 2025, 21:42 UTC
Engineering has confirmed that Next-Gen WAF (NGWAF) service has been fully restored. Customers may have experienced a delay in new rules deployed from 13:20 to 19:10 UTC.
This incident is resolved.
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Status Post, Created Date/Time: 2025-04-23 18:49:29 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.