Elevated Errors for Amsterdam (RTM) *and London (LCY) Data Centers
Elevated Errors for Amsterdam (RTM) *and London (LCY) Data Centers
16 April 2025, 19:27 UTC
16 April 2025, 19:27 UTC
We are investigating elevated errors to our Amsterdam (RTM) Point of Presence (POP).
16 April 2025, 20:25 UTC
16 April 2025, 20:25 UTC
Our engineers have identified the contributing factor and are applying a fix to our Amsterdam (RTM) POP.
All other locations and services are unaffected.
16 April 2025, 20:26 UTC
16 April 2025, 20:26 UTC
Engineering has confirmed the impact to Amsterdam (RTM) (POP) has been mitigated.
16 April 2025, 21:27 UTC
16 April 2025, 21:27 UTC
Engineering has confirmed that Amsterdam (RTM) (POP) has been fully restored. Customers may have experienced elevated errors and latency
from 19:27 to 20:44
UTC.
This incident is resolved.
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Status Post, Created Date/Time: 2025-04-16 20:18:45 UTC
Update added by Escalation Management on 16th of April 2025
Retrospective investigations have identified similar degraded performance to Compute Services within the LCY POP as a result of this incident. This information has been added to ensure data accuracy and transparency for affected customers.
Note:
Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.