Elevated Errors for Chennai (MAA), Mumbai (BOM)

Incident

14 April 2025, 15:36 UTC

Elevated Errors for Chennai (MAA), Mumbai (BOM)

Status: closed

Start: 14 April 2025, 14:00 UTC

End: 14 April 2025, 15:36 UTC

Duration: 1 hour 36 minutes

Affected Components:

Platform Asia Chennai (MAA) Mumbai (BOM)

Affected Groups:

All Public Users

Investigating

14 April 2025, 14:00 UTC

We are investigating elevated errors to our Chennai (MAA), Mumbai (BOM) Point of Presence (POP).

All other products and services are unaffected by this incident.

Identified

14 April 2025, 15:15 UTC

Our engineers have identified the contributing factor and are applying a fix to our Chennai (MAA), Mumbai (BOM) (POP).

All other locations and services are unaffected.

Monitoring

14 April 2025, 15:16 UTC

Engineering has confirmed the impact to Chennai (MAA), Mumbai (BOM) (POP) has been mitigated.

Resolved

14 April 2025, 15:36 UTC

Engineering has confirmed that Chennai (MAA), Mumbai (BOM) POPs has been fully restored. Customers may have experienced elevated errors and latency from 14:00 to 14:55 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-04-14 14:48:37 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.