04 April 2025, 19:00 UTC

The Fastly Support Portal (https://support.fastly.com/s/) will be relaunched for Support-package customers on the 4th of April 2025 at 21:00 UTC. 

The maintenance window will be from 19:00 - 21:00 UTC on the 4th of April 2025, during which customers may experience temporary errors when attempting to access the re-designed Fastly Support Portal.

We will share the release plan for non-Support Package customers at a later date. Until then, these customers can contact Support via email at support@fastly.com or visit our Community page (https://community.fastly.com/) for answers to common questions and the latest updates.

Support Chat and Support Email best practices will remain unaffected by this maintenance activity, and we do not anticipate any negative impact to our service level agreements (SLAs) related to support response times by our support engineers.

04 April 2025, 19:05 UTC

Engineering has come across a break-fix that needs to be addressed before we can proceed with the maintenance efforts. As a result, the relaunch of our Support Portal (https://support.fastly.com/s/) has been postponed. We will update you with a new deployment plan once it has been decided on.

We understand the inconvenience caused by this delay. We encourage all customers to continue using the Support Slack, Email, and Phone methods to reach out to the Fastly Support team. Resolving this issue is a top priority, and we aim to provide an update early next week.