Retrospective: Impacted Performance in Next-Gen WAF (NGWAF)

Informational

25 March 2025, 20:37 UTC

Retrospective: Impacted Performance in Next-Gen WAF (NGWAF)

Status: closed

Date: 25 March 2025, 18:49 UTC

End: 25 March 2025, 20:37 UTC

Duration: 1 hour 48 minutes

Affected Components:

Security Next-Gen WAF (NGWAF)

Affected Groups:

All Public Users

Monitoring

25 March 2025, 18:49 UTC

Fastly Engineers detected a performance impacting event affecting the Next-Gen WAF (NGWAF) service.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Resolved

25 March 2025, 20:37 UTC

Engineering has confirmed that Next-Gen WAF (NGWAF) service has been fully restored. Customers may have experienced missing data and delays to NGWAF rules from 18:49 to 20:37 UTC. Although mitigation has been completed, some customer may continue to experience missing data and delays until the data processing completes. All other functionality for this service remains operational.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter or longer duration than as set forth above.

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Status Post, Created Date/Time: 0001-01-01 00:00:00 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.