Elevated Errors for Fastly Application

Incident

13 March 2025, 23:08 UTC

Elevated Errors for Fastly Application

Status: closed

Start: 13 March 2025, 19:24 UTC

End: 13 March 2025, 23:08 UTC

Duration: 3 hours 44 minutes

Affected Components:

Fastly Fastly Application API & Configuration Management Notification Center API Services Configuration Management Services

Affected Groups:

All Public Users

Investigating

13 March 2025, 19:24 UTC

We are investigating elevated errors to our Fastly Application.

All other products and services are unaffected by this incident.

Update

13 March 2025, 21:39 UTC

Our engineers are continuing to investigate the login functionality of our Fastly Application.

Identified

13 March 2025, 22:56 UTC

Our engineers have identified the contributing factor and are applying a fix to our Fastly Application.

All other locations and services are unaffected.

Monitoring

13 March 2025, 23:04 UTC

Engineering has confirmed the impact to our Fastly Application has been mitigated.

Resolved

13 March 2025, 23:08 UTC

Engineering has confirmed that our Fastly Application has been fully restored. Customers may have experienced one or more of the following issues including: 4xx errors, redirect loops, inability to initiate new login sessions, or forced termination of active user sessions from 19:24 to 22:51 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-03-13 21:02:27 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.