Vendor Incident with Possible Impact to Support Chat System
Vendor Incident with Possible Impact to Support Chat System
26 February 2025, 16:47 UTC
26 February 2025, 16:47 UTC
We're investigating possible performance impact affecting the Support Chat System related to a vendor reported incident.
- Vendor status page: https://slack-status.com/2025-02/1b757d1d0f444c34
Customers may experience failed support case functions when attempting to generate a support case from Support Chat systems. We ask that customers email Support teams at support@fastly.com to ensure no delays.
26 February 2025, 17:26 UTC
26 February 2025, 17:26 UTC
Slack Status Updates
Slack is actively working to resolve the issue and is providing updates on the incident status at the following link: Slack Status. We encourage you to monitor this page for the latest information.
Impact on Our Services
While we are closely monitoring the Slack incident, we want to assure you that our ability to provide customer support and the accessibility of our Network remain unaffected. We have implemented our established communication protocols to ensure continuity of support during this vendor outage. All other products and services are also operating normally and are not impacted by this incident.
27 February 2025, 00:48 UTC
27 February 2025, 00:48 UTC
Slack has successfully addressed their incident and reported that all services have been restored.
We are conducting internal tests on Support Chat Systems to verify that all functions are operating properly.
27 February 2025, 02:45 UTC
27 February 2025, 02:45 UTC
The vendor has confirmed a second event impacting Support Chat Systems.
- We are monitoring their updates here: https://slack-status.com/2025-02/d41e4bfd1ccae26a
Customer should continue to request support through email, via support@fastly.com
27 February 2025, 08:04 UTC
27 February 2025, 08:04 UTC
This incident has been resolved.
To offer feedback on our status page, click "Give Feedback"
Status Post, Created Date/Time: 2025-02-26 16:50:53 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.