Support Chat System with Possible Impact
Support Chat System with Possible Impact
24 February 2025, 20:30 UTC
24 February 2025, 20:30 UTC
We're investigating possible performance impact affecting the Support Chat System.
Network Services and all other services are unaffected.
24 February 2025, 20:35 UTC
24 February 2025, 20:35 UTC
Our vendor has identified the contributing factor and are applying a fix to our Support Chat System.
Customers may experience a delay when attempting to initiate a support cases through the use of emjoi-driven automations and should open support cases through email, by reaching our Support team through support@fastly.com.
24 February 2025, 21:24 UTC
24 February 2025, 21:24 UTC
Engineering has confirmed the impact to Support Chat System has been mitigated.
24 February 2025, 21:47 UTC
24 February 2025, 21:47 UTC
Our vendor is continuing to investigate possible performance impact affecting the Support Chat System.
Customers may experience a delay when attempting to initiate a support cases through the use of emjoi-driven automations and should open support cases through email, by reaching our Support team through support@fastly.com.
24 February 2025, 22:06 UTC
24 February 2025, 22:06 UTC
Our vendor has identified the contributing factor and are applying a fix to our Support Chat System.
Customers may experience a delay when attempting to initiate a support cases through the use of emjoi-driven automations and should open support cases through email, by reaching our Support team through support@fastly.com.
24 February 2025, 22:07 UTC
24 February 2025, 22:07 UTC
Engineering has confirmed the impact to Support Chat System has been mitigated.
24 February 2025, 22:26 UTC
24 February 2025, 22:26 UTC
This event has been resolved.
Customers may experience a delay when attempting to initiate a support cases through the use of emjoi-driven automations and should open support cases through email, by reaching our Support team through support@fastly.com.
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Status Post, Created Date/Time: 2025-02-24 20:35:24 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.