24 February 2025, 12:28 UTC

Fastly has successfully transitioned to a new Support Portal and support management system. Customers who had open cases during the migration will receive a new support case, and we will provide ongoing support under this new case number. The original tickets in our old system will be closed.

As a result of these transition efforts, customers may temporarily be unable to log into the Support Portal. However, our teams are committed to resolving any open support cases promptly through support@fastly.com. We are confident that this migration and temporary support measures will not affect our service level agreements.

If you have any questions please reach out to Support via support@fastly.com (email).