Elevated Errors for Chennai (MAA), Kolkata (CCU), Mumbai (BOM), New Delhi (DEL)
Elevated Errors for Chennai (MAA), Kolkata (CCU), Mumbai (BOM), New Delhi (DEL)
23 February 2025, 09:00 UTC
23 February 2025, 09:00 UTC
We are investigating elevated errors to our Chennai (MAA), Kolkata (CCU), Mumbai (BOM), New Delhi (DEL) Point of Presence (POPs).
All other products and services are unaffected by this incident.
23 February 2025, 09:46 UTC
23 February 2025, 09:46 UTC
Our engineers have identified the contributing factor and are applying a fix to our Chennai (MAA), Kolkata (CCU), Mumbai (BOM), New Delhi (DEL) POPs.
All other locations and services are unaffected.
23 February 2025, 10:07 UTC
23 February 2025, 10:07 UTC
Engineering has confirmed the impact to Chennai (MAA), Kolkata (CCU), Mumbai (BOM), New Delhi (DEL) POPs has been mitigated.
23 February 2025, 10:44 UTC
23 February 2025, 10:44 UTC
Engineering has confirmed that Chennai (MAA), Kolkata (CCU), Mumbai (BOM), New Delhi (DEL) POPs has been fully restored. Customers may have experienced elevated errors and latency from 09:00 to 09:45 UTC.
This incident is resolved.
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Status Post, Created Date/Time: 2025-02-23 09:28:22 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.