Tokyo (TYO) with Possible Impact

Incident

12 February 2025, 03:49 UTC

Tokyo (TYO) with Possible Impact

Status: closed

Start: 12 February 2025, 03:29 UTC

End: 12 February 2025, 03:49 UTC

Duration: 20 minutes

Affected Components:

Platform Asia Tokyo (TYO)

Affected Groups:

All Public Users

Investigating

12 February 2025, 03:29 UTC

We're investigating possible performance impact affecting the Tokyo (TYO) data center.

Identified

12 February 2025, 03:31 UTC

Our engineers have identified the contributing factor and are applying a fix to our Tokyo (TYO) POP.

Monitoring

12 February 2025, 03:48 UTC

Engineering has confirmed the impact to our Tokyo (TYO) POP has been mitigated.

Resolved

12 February 2025, 03:49 UTC

Engineering has confirmed that Tokyo (TYO) POP has been fully restored. Customers may have experienced latency from 3:04 to 3:25 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

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Status Post, Created Date/Time: 2025-02-12 03:31:29 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.