Third Party Service Provider Issues Causing Elevated Errors in Madrid (MAD) Point of Presence (POP)
Third Party Service Provider Issues Causing Elevated Errors in Madrid (MAD) Point of Presence (POP)
05 February 2025, 21:58 UTC
05 February 2025, 21:58 UTC
We're investigating elevated errors in our Madrid (MAD) Point of Presence (POP).
All other locations and services are unaffected
05 February 2025, 22:01 UTC
05 February 2025, 22:01 UTC
Fastly Engineering has observed elevated errors in our Madrid (MAD) Point of Presence (POP).
This has been identified as an issue with a third party service provider and a fix is being implemented.
All other locations and services are unaffected.
05 February 2025, 23:29 UTC
05 February 2025, 23:29 UTC
Fastly Engineering has applied our standard acute incident response practices and restored our MAD POP.
Customer services have returned to pre-incident performance levels.
We will continue to monitor the third party service provider issue for recovery. All locations and other services remain unaffected.
05 February 2025, 23:31 UTC
05 February 2025, 23:31 UTC
This event has been resolved.
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Status Post, Created Date/Time: 2025-02-05 22:01:42 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.