Elevated Errors for API & Configuration Management

Incident
04 February 2025, 08:43 UTC

Elevated Errors for API & Configuration Management

Status: closed
Start: 04 February 2025, 07:15 UTC
End: 04 February 2025, 08:43 UTC
Duration: 1 hour 28 minutes
Affected Components:
Fastly Fastly Application API & Configuration Management API Services Configuration Management Services
Affected Groups:
All Public Users
Investigating

04 February 2025, 07:15 UTC

04 February 2025, 07:15 UTC

We are investigating elevated errors to our API & Configuration Management services.

All other products and services are unaffected by this incident.


Identified

04 February 2025, 08:22 UTC

04 February 2025, 08:22 UTC

Our engineers have identified the contributing factor and are applying a fix to our API & Configuration Management services.

All other locations and services are unaffected.

Monitoring

04 February 2025, 08:42 UTC

04 February 2025, 08:42 UTC

Engineering has confirmed the impact to our API & Configuration Management has been mitigated.

Resolved

04 February 2025, 08:43 UTC

04 February 2025, 08:43 UTC

Engineering has confirmed that our API & Configuration Management services have been fully restored. Customers may have experienced elevated errors from 7:15 to 7:58 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-02-04 08:12:42 UTC 



Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.