Elevated Errors for Fastly Application

Incident
22 January 2025, 19:34 UTC

Elevated Errors for Fastly Application

Status: closed
Start: 22 January 2025, 18:00 UTC
End: 22 January 2025, 19:34 UTC
Duration: 1 hour 34 minutes
Affected Components:
Fastly Fastly Application API & Configuration Management Notification Center API Services Configuration Management Services
Affected Groups:
All Public Users
Investigating

22 January 2025, 18:00 UTC

22 January 2025, 18:00 UTC

We are investigating elevated errors to our Fastly Application service.


Identified

22 January 2025, 19:32 UTC

22 January 2025, 19:32 UTC

Our engineers have identified the contributing factor and are applying a fix to our Fastly Application service.

All other locations and services are unaffected.

Monitoring

22 January 2025, 19:33 UTC

22 January 2025, 19:33 UTC

Engineering has confirmed the impact to Fastly Application service has been mitigated.

Resolved

22 January 2025, 19:34 UTC

22 January 2025, 19:34 UTC

Engineering has confirmed that Fastly Application service has been fully restored. Customers may have experienced 5xx errors and issues when they attempted to enable or access purchased products from 18:00 to 19:16 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2025-01-22 19:21:56 UTC 



Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.