Elevated Errors for Manila (MNL)

Incident

15 January 2025, 01:12 UTC

Elevated Errors for Manila (MNL)

Status: closed

Start: 15 January 2025, 00:00 UTC

End: 15 January 2025, 01:12 UTC

Duration: 1 hour 12 minutes

Affected Components:

Platform Asia Manila (MNL)

Affected Groups:

All Public Users

Investigating

15 January 2025, 00:00 UTC

We are investigating elevated errors to our Manila (MNL) Point of Presence (POP).

All other products and services are unaffected by this incident.

Identified

15 January 2025, 00:35 UTC

Our engineers have identified the contributing factor and are applying a fix to our Manila (MNL) POP.

All other locations and services are unaffected.

Monitoring

15 January 2025, 00:56 UTC

Engineering has confirmed the impact to Manila (MNL) POP has been mitigated.

All other locations and services are unaffected.

Resolved

15 January 2025, 01:12 UTC

Engineering has confirmed that Manila (MNL) POP has been fully restored. Customers may have experienced elevated errors and latency from 00:00 to 00:46 UTC.

This incident is resolved.

To offer feedback on our status page, click "Give Feedback"

Status Post, Created Date/Time: 2025-01-15 00:34:10 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.