Elevated Errors for Tokyo (TYO)

Incident

18 December 2024, 03:52 UTC

Elevated Errors for Tokyo (TYO)

Status: closed

Start: 18 December 2024, 03:00 UTC

End: 18 December 2024, 03:52 UTC

Duration: 52 minutes

Affected Components:

Platform Asia Tokyo (TYO)

Affected Groups:

All Public Users

Investigating

18 December 2024, 03:00 UTC

We are investigating elevated errors to our Tokyo (TYO) Point of Presence (POP).

All other products and services are unaffected by this incident.

Identified

18 December 2024, 03:46 UTC

Our engineers have identified the contributing factor and are applying a fix to our Tokyo (TYO) Point of Presence (POP).

All other locations and services are unaffected.

Monitoring

18 December 2024, 03:50 UTC

Engineering has confirmed the impact to our Tokyo (TYO) Point of Presence (POP) has been mitigated.

Resolved

18 December 2024, 03:52 UTC

Engineering has confirmed that our Tokyo (TYO) Point of Presence (POP) has been fully restored. Customers may have experienced increased 5xx errors and latency from 3:00 to 3:40 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2024-12-18 03:37:38 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.