Retrospective: Impacted Performance in Phoenix (PHX), Los Angeles (LAX), Los Angeles (HHR)

Informational

17 December 2024, 17:00 UTC

Retrospective: Impacted Performance in Phoenix (PHX), Los Angeles (LAX), Los Angeles (HHR)

Status: closed

Date: 17 December 2024, 16:00 UTC

End: 17 December 2024, 17:00 UTC

Duration: 1 hour

Affected Components:

Platform North America Los Angeles (HHR) Los Angeles (LAX) Phoenix (PHX)

Affected Groups:

All Public Users

Update

17 December 2024, 16:00 UTC

Fastly Engineers detected a performance impacting event affecting the Phoenix (PHX), Los Angeles (LAX), Los Angeles (HHR) data centers.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Resolved

17 December 2024, 17:00 UTC

Engineering has confirmed that our Phoenix (PHX), Los Angeles (LAX), Los Angeles (HHR) data centers have been fully restored. Customers may have experienced elevated errors due to an issue with paths through an ISP from 16:00 to 17:00 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 0001-01-01 00:00:00 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.