Elevated Errors for Munich (MUC)

Incident
16 December 2024, 09:01 UTC

Elevated Errors for Munich (MUC)

Status: closed
Start: 16 December 2024, 07:58 UTC
End: 16 December 2024, 09:01 UTC
Duration: 1 hour 3 minutes
Affected Components:
Platform Europe Munich (MUC)
Affected Groups:
All Public Users
Investigating

16 December 2024, 07:58 UTC

16 December 2024, 07:58 UTC

We are investigating elevated errors to our Munich (MUC) Point of Presence (POP).

All other products and services are unaffected by this incident.

Identified

16 December 2024, 08:53 UTC

16 December 2024, 08:53 UTC

Our engineers have identified the contributing factor and are applying a fix to our Munich (MUC) Point of Presence (POP). 

All other locations and services are unaffected.

Monitoring

16 December 2024, 08:57 UTC

16 December 2024, 08:57 UTC

Engineering has confirmed the impact to our Munich (MUC) Point of Presence (POP) has been mitigated.

Resolved

16 December 2024, 09:01 UTC

16 December 2024, 09:01 UTC

Engineering has confirmed that our Munich (MUC) Point of Presence (POP) has been fully restored. Customers may have experienced 503 errors from 7:58 to 8:51 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2024-12-16 08:47:00 UTC 



Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.