Elevated Errors for API & Configuration Management

Incident

26 November 2024, 17:38 UTC

Elevated Errors for API & Configuration Management

Status: closed

Start: 26 November 2024, 16:30 UTC

End: 26 November 2024, 17:38 UTC

Duration: 1 hour 8 minutes

Affected Components:

Fastly Fastly Application API & Configuration Management API Services Configuration Management Services

Affected Groups:

All Public Users

Investigating

26 November 2024, 16:30 UTC

We are investigating elevated errors to our API & Configuration Management service.

All other products and services are unaffected by this incident.

Identified

26 November 2024, 16:37 UTC

Our engineers have identified the contributing factor and are applying a fix to our API & Configuration Management service.

All other locations and services are unaffected.

Monitoring

26 November 2024, 16:41 UTC

Engineering has confirmed the impact to API & Configuration Management service has been mitigated.

Resolved

26 November 2024, 17:38 UTC

Engineering has confirmed that API & Configuration Management service has been fully restored. Customers may have experienced 4xx errors from 16:14 to 17:26 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

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Status Post, Created Date/Time: 2024-11-26 16:35:47 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.