Elevated Errors for Hong Kong (HKG), Tokyo (NRT), Tokyo (TYO)

Incident

15 November 2024, 04:25 UTC

Elevated Errors for Hong Kong (HKG), Tokyo (NRT), Tokyo (TYO)

Status: closed

Start: 15 November 2024, 01:00 UTC

End: 15 November 2024, 04:25 UTC

Duration: 3 hours 25 minutes

Affected Components:

Network Services Web Delivery Purging

Affected Groups:

All Public Users

Investigating

15 November 2024, 01:00 UTC

We are investigating elevated errors to Purging functionality within our Hong Kong (HKG), Tokyo (NRT), Tokyo (TYO) Points of Presence (POPs).

All other products and services are unaffected by this incident.

Identified

15 November 2024, 03:56 UTC

Our engineers have identified the contributing factor and are applying a fix to Purging functionality within our Hong Kong (HKG), Tokyo (NRT), Tokyo (TYO) POPs.

All other locations and services are unaffected.

Monitoring

15 November 2024, 04:11 UTC

Engineering has confirmed the impact to Purging functionality within our Hong Kong (HKG), Tokyo (NRT), Tokyo (TYO) POPs has been mitigated.

Resolved

15 November 2024, 04:25 UTC

Engineering has confirmed that Purging functionality within our Hong Kong (HKG), Tokyo (NRT), Tokyo (TYO) POPs has been fully restored. Customers may have experienced elevated errors when purging from 01:00 UTC to 04:13 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

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Status Post, Created Date/Time: 2024-11-15 03:52:11 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.