Elevated Errors for London (LCY) and London (LHR)

Incident

14 November 2024, 19:18 UTC

Elevated Errors for London (LCY) and London (LHR)

Status: closed

Start: 14 November 2024, 15:34 UTC

End: 14 November 2024, 19:18 UTC

Duration: 3 hours 44 minutes

Affected Components:

Platform Europe London (LCY) London (LHR)

Affected Groups:

All Public Users

Investigating

14 November 2024, 15:34 UTC

We are investigating elevated errors to our London (LCY) and London (LHR) POPs for Compute.

All other products and services are unaffected by this incident.

Identified

14 November 2024, 18:05 UTC

Our engineers have identified the contributing factor and are applying a fix to our London (LCY) and London (LHR) service for Compute.

All other products and services are unaffected by this incident.

Resolved

14 November 2024, 19:18 UTC

Engineering has confirmed that London (LCY), London (LHR) POPs has been fully restored. Customers may have experienced latency for Compute from 15:34 to 19:02 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2024-11-14 18:02:38 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.