Elevated Errors for Singapore (QPG)

Incident

13 November 2024, 05:26 UTC

Elevated Errors for Singapore (QPG)

Status: closed

Start: 13 November 2024, 03:50 UTC

End: 13 November 2024, 05:26 UTC

Duration: 1 hour 36 minutes

Affected Components:

Platform Asia Singapore (QPG)

Affected Groups:

All Public Users

Investigating

13 November 2024, 03:50 UTC

We are investigating elevated errors to our Singapore (QPG) Point of Presence (POP).

All other products and services are unaffected by this incident.

Identified

13 November 2024, 04:38 UTC

Our engineers have identified the contributing factor and are applying a fix to our Singapore (QPG) POP.

All other locations and services are unaffected.

Monitoring

13 November 2024, 05:02 UTC

Engineering has confirmed the impact to Singapore (QPG) POP has been mitigated.

Resolved

13 November 2024, 05:26 UTC

Engineering has confirmed that Singapore (QPG) POP has been fully restored. Customers may have experienced elevated errors or latency from 03:50 to 04:51 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2024-11-13 04:35:37 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.