Elevated Errors for our Next-Gen WAF (NGWAF) Dashboard

Incident

30 October 2024, 22:13 UTC

Elevated Errors for our Next-Gen WAF (NGWAF) Dashboard

Status: closed

Start: 29 October 2024, 18:00 UTC

End: 30 October 2024, 22:13 UTC

Duration: 1 day 4 hours 13 minutes

Affected Components:

Security Security Console & API Next-Gen WAF (NGWAF) Dashboard Data

Affected Groups:

All Public Users

Investigating

29 October 2024, 18:00 UTC

We are investigating elevated errors to our Next-Gen WAF (NGWAF) Dashboard.

All other products and services are unaffected by this incident.

Identified

30 October 2024, 21:11 UTC

Our engineers have identified the contributing factor and are applying a fix to our Next-Gen WAF (NGWAF) Dashboard.

All other locations and services are unaffected.

Monitoring

30 October 2024, 22:09 UTC

Engineering has confirmed the impact to our Next-Gen WAF (NGWAF) Dashboard has been mitigated.

Resolved

30 October 2024, 22:13 UTC

Engineering has confirmed that our Next-Gen WAF (NGWAF) Dashboard has been fully restored. Customers may have experienced agents showing as offline and received alerts that agents are offline from 18:00 on October 29, 2024 to 21:35 on October 30, 2024 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2024-10-30 20:58:52 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.