Elevated Errors for Fastly Application

Incident

29 October 2024, 21:34 UTC

Elevated Errors for Fastly Application

Status: closed

Start: 29 October 2024, 20:17 UTC

End: 29 October 2024, 21:34 UTC

Duration: 1 hour 17 minutes

Affected Components:

Fastly Fastly Application API & Configuration Management Message Portal API Services Configuration Management Services

Affected Groups:

All Public Users

Investigating

29 October 2024, 20:17 UTC

We are investigating elevated errors to our Fastly Application service.

All other products and services are unaffected by this incident.

Update

29 October 2024, 20:54 UTC

Our engineers are continuing to investigate elevated errors to our Fastly Application service.

Identified

29 October 2024, 21:05 UTC

Our engineers have identified the contributing factor and are applying a fix to our Fastly Application service.

All other locations and services are unaffected.

Monitoring

29 October 2024, 21:20 UTC

Engineering has confirmed the impact to our Fastly Application service has been mitigated.

Resolved

29 October 2024, 21:34 UTC

Engineering has confirmed that our Fastly Application service has been fully restored. Customers may have experienced elevated errors and latency when attempting to access the Fastly Application from 19:52 to 20:56 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback"

Status Post, Created Date/Time: 2024-10-29 20:19:39 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.