Elevated Errors for our Fastly Application

Incident
22 October 2024, 21:07 UTC

Elevated Errors for our Fastly Application

Status: closed
Start: 22 October 2024, 20:14 UTC
End: 22 October 2024, 21:07 UTC
Duration: 53 minutes
Affected Components:
Fastly Fastly Application API & Configuration Management Message Portal API Services Configuration Management Services
Affected Groups:
All Public Users
Investigating

22 October 2024, 20:14 UTC

22 October 2024, 20:14 UTC

We are investigating elevated errors to our Fastly Application.

All other products and services are unaffected by this incident.

Identified

22 October 2024, 20:53 UTC

22 October 2024, 20:53 UTC

Our engineers have identified the contributing factor and are applying a fix to our Fastly Application.

All other locations and services are unaffected.

Monitoring

22 October 2024, 20:56 UTC

22 October 2024, 20:56 UTC

Engineering has confirmed the impact to Fastly Application has been mitigated.

Resolved

22 October 2024, 21:07 UTC

22 October 2024, 21:07 UTC

Engineering has confirmed that our Fastly Application has been fully restored. Customers may have experienced 404 errors within the user interface, errors when attempting to login to manage.fastly.com including with single sign-on (SSO), and delayed VCL deployments from 19:58 to 20:10 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2024-10-22 20:20:48 UTC 



Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.