Elevated Errors for Chennai (MAA), Hyderabad (HYD), Kolkata (CCU), Mumbai (BOM), New Delhi (DEL)
Elevated Errors for Chennai (MAA), Hyderabad (HYD), Kolkata (CCU), Mumbai (BOM), New Delhi (DEL)
09 October 2024, 05:51 UTC
09 October 2024, 05:51 UTC
We are investigating elevated errors to our Chennai (MAA), Hyderabad (HYD), Kolkata (CCU), Mumbai (BOM), New Delhi (DEL) Points of Presence (POPs).
All other products and services are unaffected by this incident.
09 October 2024, 10:03 UTC
09 October 2024, 10:03 UTC
Our engineers are continuing to investigate elevated errors to our Chennai (MAA), Hyderabad (HYD), Kolkata (CCU), Mumbai (BOM), New Delhi (DEL) POPs.
09 October 2024, 10:31 UTC
09 October 2024, 10:31 UTC
Our engineers have identified the contributing factor and are applying a fix to our Chennai (MAA), Hyderabad (HYD), Kolkata (CCU), Mumbai (BOM), New Delhi (DEL) POPs.
All other locations and services are unaffected.
09 October 2024, 10:48 UTC
09 October 2024, 10:48 UTC
Engineering has confirmed the impact to our Chennai (MAA), Hyderabad (HYD), Kolkata (CCU), Mumbai (BOM), New Delhi (DEL) POPs has been mitigated.
09 October 2024, 10:56 UTC
09 October 2024, 10:56 UTC
Engineering has confirmed that Chennai (MAA), Hyderabad (HYD), Kolkata (CCU), Mumbai (BOM), New Delhi (DEL) POPs have been fully restored. Customers may have experienced intermittent errors from 05:51 to 10:03 UTC.
This incident is resolved.
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Status Post, Created Date/Time: 2024-10-09 09:36:33 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.