Elevated Errors for Singapore (QPG), Bangkok (BKK)

Incident

09 October 2024, 02:36 UTC

Elevated Errors for Singapore (QPG), Bangkok (BKK)

Status: closed

Start: 09 October 2024, 02:03 UTC

End: 09 October 2024, 02:36 UTC

Duration: 33 minutes

Affected Components:

Platform Asia Bangkok (BKK) Singapore (QPG)

Affected Groups:

All Public Users

Investigating

09 October 2024, 02:03 UTC

We are investigating elevated errors to our Singapore (QPG), Bangkok (BKK) Points of Presence (POPs).

All other products and services are unaffected by this incident.

Identified

09 October 2024, 02:05 UTC

Our engineers have identified the contributing factor and are applying a fix to our Singapore (QPG), Bangkok (BKK) POPs. Our Singapore (QPG) POP has begun to show signs of recovery.

All other locations and services are unaffected.

Monitoring

09 October 2024, 02:35 UTC

Engineering has confirmed the impact to our Singapore (QPG), Bangkok (BKK) POPs has been mitigated.

Resolved

09 October 2024, 02:36 UTC

Engineering has confirmed that our Singapore (QPG), Bangkok (BKK) POPs have been fully restored. Customers may have experienced elevated errors, latency, and timeouts from 01:30 to 2:10 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

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Status Post, Created Date/Time: 2024-10-09 02:05:18 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.