Elevated Errors for Fastly Application New User Sign-Up
Elevated Errors for Fastly Application New User Sign-Up
07 October 2024, 21:00 UTC
07 October 2024, 21:00 UTC
We are investigating elevated errors during login to our Fastly Application affecting new user account creations.
Current user accounts along with all other products and services are unaffected by this incident.
08 October 2024, 08:05 UTC
08 October 2024, 08:05 UTC
Our engineers are continuing to investigate elevated errors during login to our Fastly Application.
08 October 2024, 08:47 UTC
08 October 2024, 08:47 UTC
Our engineers have identified the contributing factor and are applying a fix to our Fastly Application.
All other locations and services are unaffected.
08 October 2024, 10:23 UTC
08 October 2024, 10:23 UTC
Our engineers have identified an additional contributing factor and are applying an adjusted mitigation strategy to our Fastly Application.
All other locations and services are unaffected.
08 October 2024, 11:24 UTC
08 October 2024, 11:24 UTC
Engineering has confirmed the impact to Fastly Application service has been mitigated.
08 October 2024, 12:39 UTC
08 October 2024, 12:39 UTC
Engineering has confirmed that Fastly Application service has been fully restored. Customers with new user account creations may have experienced the inability to login to the new account from 21:00 UTC on the 7th of October 2024 to 12:38 UTC on the 8th of October 2024 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
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Status Post, Created Date/Time: 2024-10-08 08:01:45 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.