Elevated Errors for Purging
Elevated Errors for Purging
05 October 2024, 11:32 UTC
05 October 2024, 11:32 UTC
We are investigating elevated errors to our Purging service.
All other products and services are unaffected by this incident.
05 October 2024, 12:18 UTC
05 October 2024, 12:18 UTC
Our engineers have identified the contributing factor and are applying a fix to our Purging service.
All other locations and services are unaffected.
05 October 2024, 12:41 UTC
05 October 2024, 12:41 UTC
Engineering has confirmed the impact to Purging service has been mitigated.
All other locations and services are unaffected.
05 October 2024, 13:15 UTC
05 October 2024, 13:15 UTC
Engineering has deployed a fix and have confirmed a gradual recovery to Purging service. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.
All other products and services were unaffected by this incident.
05 October 2024, 13:54 UTC
05 October 2024, 13:54 UTC
Engineering has confirmed that Purging service has been fully restored. Customers may have experienced elevated errors when purging or may have observed stale content served after a successful purge from 11:32 to 13:45 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
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Status Post, Created Date/Time: 2024-10-05 12:15:17 UTC
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.