Elevated Errors for Real-time Log Streaming

Incident

04 October 2024, 18:51 UTC

Elevated Errors for Real-time Log Streaming

Status: closed

Start: 04 October 2024, 18:34 UTC

End: 04 October 2024, 18:51 UTC

Duration: 17 minutes

Affected Components:

Observability Real-time Log Streaming

Affected Groups:

All Public Users

Investigating

04 October 2024, 18:34 UTC

We are investigating elevated errors to our Real-time Log Streaming services.

Identified

04 October 2024, 18:37 UTC

Our engineers have identified the contributing factor and are applying a fix to our Real-time Log Streaming services.

Monitoring

04 October 2024, 18:42 UTC

Engineering has confirmed the impact to our Real-time Log Streaming services has been mitigated.

Resolved

04 October 2024, 18:51 UTC

Engineering has confirmed that our Real-time Log Streaming services have been fully restored. Customers may have experienced logs being discarded or missing in addition to potential missing data in their WAF metrics from 18:09 to 18:50 UTC.

This incident is resolved.

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Status Post, Created Date/Time: 2024-10-04 18:37:33 UTC

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.