Elevated Errors for Adelaide (ADL), Brisbane (BNE), Perth (PER)

Incident

01 October 2024, 10:38 UTC

Elevated Errors for Adelaide (ADL), Brisbane (BNE), Perth (PER)

Status: closed

Start: 01 October 2024, 08:22 UTC

End: 01 October 2024, 10:38 UTC

Duration: 2 hours 16 minutes

Affected Components:

Platform Oceania Adelaide (ADL) Brisbane (BNE) Perth (PER)

Affected Groups:

All Public Users

Investigating

01 October 2024, 08:22 UTC

We are investigating elevated errors to our Adelaide (ADL), Brisbane (BNE), Perth (PER) Points of Presence (POPs).

All other products and services are unaffected by this incident.

Status Post, Created Date/Time: 2024-10-01 09:58:00 UTC

Note: Our Customer Escalation Management team will update the start date and time of this status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

Identified

01 October 2024, 10:02 UTC

Our engineers have identified the contributing factor and are applying a fix to our Adelaide (ADL), Brisbane (BNE), Perth (PER) POPs.

All other locations and services are unaffected.

Monitoring

01 October 2024, 10:25 UTC

Engineering has confirmed the impact to our Adelaide (ADL), Brisbane (BNE), Perth (PER) POPs has been mitigated.

Resolved

01 October 2024, 10:38 UTC

Engineering has confirmed that our Adelaide (ADL), Brisbane (BNE), Perth (PER) POPs have been fully restored. Customers may have experienced elevated 5xx errors from 08:22 to 10:09 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback"