Elevated Errors for Fastly Application Single Sign On Access

Incident

26 September 2024, 20:51 UTC

Elevated Errors for Fastly Application Single Sign On Access

Status: closed

Start: 26 September 2024, 20:12 UTC

End: 26 September 2024, 20:51 UTC

Duration: 39 minutes

Affected Components:

Fastly Fastly Application API & Configuration Management Message Portal API Services Configuration Management Services

Affected Groups:

All Public Users

Investigating

26 September 2024, 20:12 UTC

We are investigating elevated errors to our Fastly Application Single Sign On (SSO) access.

Our network availability and all other products and services are unaffected by this incident.

Status Post, Created Date/Time: 2024-09-26 20:35 UTC

Note: Our Customer Escalation Management team will update the start date and time of this status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

Identified

26 September 2024, 20:40 UTC

Our engineers have identified the contributing factor and are applying a fix to our Fastly Application.

All other locations and services are unaffected.

Monitoring

26 September 2024, 20:48 UTC

Engineering has confirmed the impact to our Fastly Application has been mitigated.

Resolved

26 September 2024, 20:51 UTC

Engineering has confirmed that our Fastly Application has been fully restored. Customers may have experienced login and Single Sign On (SSO) issues from 20:12 to 20:42 UTC.

Our network availability and all other products and services were unaffected by this incident.

This incident is resolved.

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