Elevated Errors for Chennai (MAA), New Delhi (DEL), Amsterdam (AMS), Johannesburg (JNB)

Incident

16 September 2024, 19:09 UTC

Elevated Errors for Chennai (MAA), New Delhi (DEL), Amsterdam (AMS), Johannesburg (JNB)

Status: closed

Start: 16 September 2024, 17:10 UTC

End: 16 September 2024, 19:09 UTC

Duration: 1 hour 59 minutes

Affected Components:

Platform Europe Asia Africa Amsterdam (AMS) Chennai (MAA) Johannesburg (JNB) New Delhi (DEL)

Affected Groups:

All Public Users

Investigating

16 September 2024, 17:10 UTC

We are investigating elevated errors to our Chennai (MAA), New Delhi (DEL), Amsterdam (AMS), Johannesburg (JNB) Points of Presence (POPs).

Identified

16 September 2024, 18:26 UTC

Our engineers have identified the contributing factor and are applying a fix to our Amsterdam (AMS) Point of Presence (POP).

Fastly's Engineering team has confirmed that the impact has been mitigated for our Chennai (MAA), New Delhi (DEL), and Johannesburg (JNB) POPs.

Monitoring

16 September 2024, 18:43 UTC

Engineering has confirmed the impact to our Amsterdam (AMS) Point of Presence (POP) has been mitigated.

Resolved

16 September 2024, 19:09 UTC

Engineering has confirmed that our Chennai (MAA), New Delhi (DEL), Amsterdam (AMS), and Johannesburg (JNB) Points of Presence (POPs) have been fully restored. Customers may have experienced an increase in errors and latency from 17:10 to 18:45 UTC.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.

This incident is resolved.

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