Elevated Errors for Kolkata (CCU), New Delhi (DEL)

Incident

04 September 2024, 07:00 UTC

Elevated Errors for Kolkata (CCU), New Delhi (DEL)

Status: closed

Start: 04 September 2024, 06:06 UTC

End: 04 September 2024, 07:00 UTC

Duration: 54 minutes

Affected Components:

Platform Asia Kolkata (CCU) New Delhi (DEL)

Affected Groups:

All Public Users

Investigating

04 September 2024, 06:06 UTC

We are investigating elevated errors to our Kolkata (CCU), New Delhi (DEL) Point of Presence (POP).

Identified

04 September 2024, 06:45 UTC

Our engineers have identified the contributing factor and are applying a fix to our Kolkata (CCU), New Delhi (DEL) Point of Presence (POP).

All other locations and services are unaffected.

Monitoring

04 September 2024, 06:49 UTC

Engineering has confirmed the impact to Kolkata (CCU), New Delhi (DEL) Point of Presence (POP) has been mitigated.

Resolved

04 September 2024, 07:00 UTC

Engineering has confirmed that our Kolkata (CCU) and New Delhi (DEL) Points of Presence (POP) has been fully restored. Customers may have experienced 5xx errors and latency from 6:06 to 6:40 UTC.

This incident is resolved.

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