Elevated Errors for Real-time Log Streaming

Incident

08 August 2024, 01:52 UTC

Elevated Errors for Real-time Log Streaming

Status: closed

Start: 07 August 2024, 19:16 UTC

End: 08 August 2024, 01:52 UTC

Duration: 6 hours 36 minutes

Affected Components:

Observability Real-time Log Streaming

Affected Groups:

All Public Users

Investigating

07 August 2024, 19:16 UTC

We are investigating elevated errors to our Real-time Log Streaming service.

Identified

07 August 2024, 20:43 UTC

Our engineers have identified the contributing factor and are applying a fix to our Real-time Log Streaming service. During this time, customers may experience the log endpoint error status not being reported in the UI. Log delivery and changes to logging configurations are not impacted at this time.

Identified

07 August 2024, 21:42 UTC

Our engineers have identified the contributing factor and are continuing to apply the mitigation strategy to our Real-time Log Streaming service.

Monitoring

07 August 2024, 22:40 UTC

Engineering has deployed a fix and have confirmed a gradual recovery to our Real-time Log Streaming service. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

Resolved

08 August 2024, 01:52 UTC

Engineering has confirmed that Real-time Logging services have been fully restored.

Customers may have experienced a log endpoint error code in their UI from the 7th of August 2024 at 19:16 UTC to the 8th of August 2024 at 01:46 UTC.

Log delivery and changes to logging configurations were not impacted by this issue.

This incident is resolved.

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