Elevated Errors for London (LHR)

Incident

06 June 2024, 01:32 UTC

Elevated Errors for London (LHR)

Status: closed

Start: 05 June 2024, 23:12 UTC

End: 06 June 2024, 01:32 UTC

Duration: 2 hours 20 minutes

Affected Components:

Platform Europe London (LHR)

Affected Groups:

All Public Users

Investigating

05 June 2024, 23:12 UTC

We are investigating elevated errors to our London (LHR) Point of Presence (POP).

Identified

06 June 2024, 00:32 UTC

Our engineers have identified the contributing factor and are applying a fix to our London (LHR) POP.

Monitoring

06 June 2024, 01:09 UTC

Engineering has confirmed the impact to London (LHR) POP has been mitigated.

Resolved

06 June 2024, 01:32 UTC

Engineering has confirmed that London (LHR) POP has been fully restored. Customers may have experienced elevated errors and latency from 23:12 on the 5th of June to 00:45 on the 6th of June 2024 UTC.

This incident is resolved.

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