Elevated Errors for London (LCY)

Incident

24 May 2024, 21:10 UTC

Elevated Errors for London (LCY)

Status: closed

Start: 24 May 2024, 07:00 UTC

End: 24 May 2024, 21:10 UTC

Duration: 14 hours 10 minutes

Affected Components:

Platform Europe London (LCY)

Affected Groups:

All Public Users

Investigating

24 May 2024, 07:00 UTC

We are investigating elevated errors and latency to our London (LCY) Point of Presence (POP).

Identified

24 May 2024, 18:05 UTC

Our engineers have identified the contributing factor and are applying a fix to our London (LCY) Point of Presence (POP).

All other locations and services are unaffected.

Monitoring

24 May 2024, 19:52 UTC

Engineering has confirmed the impact to London (LCY) Point of Presence (POP) has been mitigated.

Resolved

24 May 2024, 21:10 UTC

Engineering has confirmed that London (LCY) Point of Presence (POP) has been fully restored. Customers may have experienced increased latency from 07:00 to 18:32 UTC.

This incident is resolved.