Elevated Errors for Dashboard Data

Incident
23 May 2024, 21:36 UTC

Elevated Errors for Dashboard Data

Status: closed
Start: 23 May 2024, 06:00 UTC
End: 23 May 2024, 21:36 UTC
Duration: 15 hours 36 minutes
Affected Components:
Security Security Console & API Dashboard Data
Affected Groups:
All Public Users
Investigating

23 May 2024, 06:00 UTC

23 May 2024, 06:00 UTC

We are investigating elevated errors to our Dashboard Data service.

Investigating

23 May 2024, 14:15 UTC

23 May 2024, 14:15 UTC

Our engineers are continuing to investigate elevated errors to Dashboard Data service.

Identified

23 May 2024, 15:31 UTC

23 May 2024, 15:31 UTC

Our engineers have identified the contributing factor and are applying a fix to our Dashboard Data service.

All other locations and services are unaffected.

Monitoring

23 May 2024, 16:02 UTC

23 May 2024, 16:02 UTC

Engineering has tested and confirmed a fix that is being gradually deployed to restore Dashboard Data services. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

Customers with questions may reach out to our support team through https://support.fastly.com. 

Our network availability and all other services are unaffected by this incident.


Resolved

23 May 2024, 21:36 UTC

23 May 2024, 21:36 UTC

Engineering has confirmed that Dashboard Data services have been fully restored. Customers may have experienced missing data on the overview page from 06:00 to 21:36 UTC.

This incident is resolved.