Elevated Errors for Oslo (OSL), Websockets

Incident

09 May 2024, 01:55 UTC

Elevated Errors for Oslo (OSL), Websockets

Status: closed

Start: 08 May 2024, 14:57 UTC

End: 09 May 2024, 01:55 UTC

Duration: 10 hours 58 minutes

Affected Components:

Platform Compute Europe Websockets Oslo (OSL)

Affected Groups:

All Public Users

Investigating

08 May 2024, 14:57 UTC

We are investigating elevated errors to websockets at our Oslo (OSL) Point of Presence (POP).

Identified

09 May 2024, 01:47 UTC

Our engineers have identified the contributing factor and are applying a fix to our Oslo (OSL) Point of Presence (POP).

Monitoring

09 May 2024, 01:49 UTC

Engineering has confirmed the impact to our Oslo (OSL) Point of Presence (POP) has been mitigated.

Resolved

09 May 2024, 01:55 UTC

Engineering has confirmed that websockets at our Oslo (OSL) Point of Presence (POP) has been fully restored. Customers may have experienced inability to use websocket traffic from 14:57 on the 8th of May to 1:47 on the 9th of May UTC.

This incident is resolved.