Elevated Errors for Fastly API

Incident

09 April 2024, 18:33 UTC

Elevated Errors for Fastly API

Status: closed

Start: 09 April 2024, 18:02 UTC

End: 09 April 2024, 18:33 UTC

Duration: 31 minutes

Affected Components:

Compute API & Configuration Management API Services

Affected Groups:

All Public Users

Investigating

09 April 2024, 18:02 UTC

We are investigating elevated errors to our Fastly API.

Update: We have updated this status post to reflect the actual start time of 18:02 UTC for this incident.

Identified

09 April 2024, 18:30 UTC

Our engineers have identified the contributing factor and are applying a fix to Fastly API services.

Customers may experience increased periods of latency in accessing our secret store for NGWAF console services. In addition, manage.fastly.com Website and API authentication may timeout as a result of this incident.

Our network availability and all other services are unaffected by this incident.

Monitoring

09 April 2024, 18:31 UTC

Engineering has confirmed the impact to Fastly API services has been mitigated.

Resolved

09 April 2024, 18:33 UTC

Engineering has confirmed that Fastly API services has been fully restored. Customers would have experienced intermittent periods of latency in accessing our secret store for NGWAF console services.

In addition, our manage.fastly.com Website and API authentication may have resulted in varying degrees of timeout and/or increased latency as a result of this incident from 18:02 to 18:33 UTC. (~31 minutes)

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.