Elevated Errors for Los Angeles (BUR)

Incident

12 December 2023, 00:45 UTC

Elevated Errors for Los Angeles (BUR)

Status: closed

Start: 11 December 2023, 23:39 UTC

End: 12 December 2023, 00:45 UTC

Duration: 1 hour 6 minutes

Affected Components:

Platform North America Los Angeles (BUR)

Affected Groups:

All Public Users

Investigating

11 December 2023, 23:39 UTC

We are investigating elevated errors to our Los Angeles (BUR) Point of Presence (POP).

Identified

11 December 2023, 23:42 UTC

Our engineers have identified the contributing factor and are applying a fix to Los Angeles (BUR) POP.

Monitoring

12 December 2023, 00:21 UTC

Engineering has confirmed the impact to Los Angeles (BUR) POP has been mitigated.

Resolved

12 December 2023, 00:45 UTC

Engineering has confirmed that Los Angeles (BUR) POP has been fully restored. Customers may have experienced increased latency and 5xx errors from 22:57 to 23:30 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.