Errors Switching Accounts within Our Fastly Control Plane

Incident

18 October 2023, 21:28 UTC

Errors Switching Accounts within Our Fastly Control Plane

Status: closed

Start: 18 October 2023, 17:03 UTC

End: 18 October 2023, 21:28 UTC

Duration: 4 hours 25 minutes

Affected Components:

Compute Fastly Application API & Configuration Management API Services Configuration Management Services

Affected Groups:

All Public Users

Identified

18 October 2023, 17:03 UTC

Our engineers have identified an error within our Control Plane for customers with multiple accounts. Customers attempting to switch accounts within the user interface may encounter an error preventing them from accessing their other accounts.

Our network availability, scheduled API services, and all other locations and services are unaffected by this incident.

The cause of the issue has been identified and a fix is being implemented.

Monitoring

18 October 2023, 20:47 UTC

Our engineers have deployed a fix to restore our Control Plane functionality. We have confirmed a gradual recovery for impacted services and will continue to monitor until all customers have been fully restored.

Our network availability, api services and all other Point of Presence locations are unaffected by this incident.

Resolved

18 October 2023, 21:28 UTC

This incident has been resolved.