Support Chat System Issues
Support Chat System Issues
17 August 2023, 16:33 UTC
17 August 2023, 16:33 UTC
The Fastly support chat system is currently experiencing intermittent performance issues.
We are working with external parties to restore service, but communications may be delayed or interrupted.
In the interim, our https://support.fastly.com services, which support our email communications, and our phone systems are both unaffected, and may still be used for support communications.
All edge cloud products and services are unaffected.
17 August 2023, 16:48 UTC
17 August 2023, 16:48 UTC
We have identified an issue with our support chat provider.
Fastly is continuing to monitor the situation and assist as needed with related customer support inquiries through https://support.fastly.com.
All other Fastly services and our network availability remain unaffected by this issue.
17 August 2023, 17:02 UTC
17 August 2023, 17:02 UTC
Our external provider has reported that this incident has been resolved.