Support Chat System Issues
Incident
23 May 2023, 17:06 UTC
Support Chat System Issues
Status: closed
Start:
23 May 2023, 16:35 UTC
End:
23 May 2023, 17:06 UTC
Duration: 30 minutes
Affected Components:
Customer Services
Support Chat System
Affected Groups:
All Public Users
Update
23 May 2023, 16:35 UTC
23 May 2023, 16:35 UTC
The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications.
All edge cloud products and services are unaffected.
Resolved
23 May 2023, 17:06 UTC
23 May 2023, 17:06 UTC
This incident has been resolved.