Increased Errors with Compute@Edge Utilizing a Common Network Provider

Incident

26 January 2023, 04:29 UTC

Increased Errors with Compute@Edge Utilizing a Common Network Provider

Status: closed

Start: 25 January 2023, 00:03 UTC

End: 26 January 2023, 04:29 UTC

Duration: 1 day 4 hours 25 minutes

Affected Components:

Third Party Service Provider

Investigating

25 January 2023, 00:03 UTC

We are seeing increased errors in Sao Paulo (CGH), Fortaleza (FOR) and Curitiba (CWB) data centers for Compute@Edge and NGWAF@Edge services utilizing a common network provider, unrelated to Fastly's Edge Cloud Network.

Fastly is continuing to monitor the situation and assist as needed with related customer support inquiries.

Identified

25 January 2023, 00:37 UTC

This issue has been identified and a fix is being implemented.

Monitoring

25 January 2023, 00:46 UTC

A fix has been implemented and we are monitoring the results.

Monitoring

25 January 2023, 00:54 UTC

Fastly Engineering has confirmed that Compute@Edge and NGWAF@Edge services in our Sao Paulo (CGH), Fortaleza (FOR) and Curitiba (CWB) data centers has been restored.

We will continue to monitor the third party network provider.