Support Chat System Issues
Incident
24 January 2023, 17:59 UTC
Support Chat System Issues
Status: closed
Start:
24 January 2023, 16:45 UTC
End:
24 January 2023, 17:59 UTC
Duration: 1 hour 13 minutes
Affected Components:
Fastly
Customer Services
Support Systems
Support Chat System
Affected Groups:
All Public Users
Update
24 January 2023, 16:45 UTC
24 January 2023, 16:45 UTC
The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications.
All edge cloud products and services are unaffected.
Resolved
24 January 2023, 17:59 UTC
24 January 2023, 17:59 UTC
This incident has been resolved.