Support Chat System Issues

Incident
24 January 2023, 17:59 UTC

Support Chat System Issues

Status: closed
Start: 24 January 2023, 16:45 UTC
End: 24 January 2023, 17:59 UTC
Duration: 1 hour 13 minutes
Affected Components:
Customer Services Support Chat System
Affected Groups:
All Public Users
Update

24 January 2023, 16:45 UTC

24 January 2023, 16:45 UTC

The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications.

All edge cloud products and services are unaffected.