Support Chat System Issues
Incident
24 January 2023, 17:59 UTC
Support Chat System Issues
Status: closed
Start:
24 January 2023, 16:45 UTC
End:
24 January 2023, 17:59 UTC
Duration: 1 hour 13 minutes
Affected Components:
Customer Services
Support Chat System
Affected Groups:
All Public Users
Update
24 January 2023, 16:45 UTC
24 January 2023, 16:45 UTC
The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications.
All edge cloud products and services are unaffected.