Signal Sciences Support Chat System Issues
Incident
13 October 2022, 22:26 UTC
Signal Sciences Support Chat System Issues
Status: closed
Start:
13 October 2022, 16:36 UTC
End:
13 October 2022, 22:26 UTC
Duration: 5 hours 50 minutes
Affected Components:
Customer Services
Support Chat System
Affected Groups:
All Public Users
Update
13 October 2022, 16:36 UTC
13 October 2022, 16:36 UTC
The Signal Sciences support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications. All edge cloud products and services are unaffected.
Resolved
13 October 2022, 22:26 UTC
13 October 2022, 22:26 UTC
This incident has been resolved.