Cloud Provider Issues with Potential Impact to Signal Sciences

Incident

11 August 2022, 22:51 UTC

Cloud Provider Issues with Potential Impact to Signal Sciences

Status: closed

Start: 11 August 2022, 21:12 UTC

End: 11 August 2022, 22:51 UTC

Duration: 1 hour 39 minutes

Affected Components:

Security Agents and Module Security Console & API Fastly WAF (Legacy) Next-Gen WAF (NGWAF)

Affected Groups:

All Public Users

Investigating

11 August 2022, 21:12 UTC

“We are seeing indications of possible instability with a major cloud provider. As a result some Signal Sciences may be intermittently impacted. Our teams have identified impact to the Signal Sciences Rule Builder. During this time new rule sets would not be pushed to agents. Customers sites would continue being protected by previous rule sets during this time. Agents should have received updated rules sets once systems recovered.”

Investigating

11 August 2022, 21:12 UTC

We are seeing indications of possible instability with a major cloud provider. As a result some Signal Sciences may be intermittently impacted. Our teams have identified impact to the Signal Sciences Rule Builder. During this time new rule sets would not be pushed to agents. Customers sites will continue being protected by previous rule sets during this time. Agents should receive updated rules sets once systems recovered.

Identified

11 August 2022, 21:37 UTC

The issue has been identified and a fix is being implemented.

Identified

11 August 2022, 22:07 UTC

We have confirmed that the issues with Signal Sciences are not related to any cloud provider. This was related to an ongoing deployment within the organization, which has been rolled back since.

Monitoring

11 August 2022, 22:33 UTC

A fix has been implemented and we are monitoring the results.

Resolved

11 August 2022, 22:51 UTC

This incident has been resolved.