Incident - Geolocation Data Impact

Incident

11 January 2021, 20:46 UTC

Incident - Geolocation Data Impact

Status: closed

Start: 11 January 2021, 17:22 UTC

End: 11 January 2021, 20:46 UTC

Duration: 3 hours 24 minutes

Affected Components:

Geolocation Data

Affected Groups:

All Public Users

Investigating

11 January 2021, 17:22 UTC

We are aware of a possible issue and are working to determine the scope and impact.

Identified

11 January 2021, 17:29 UTC

We have become aware of an issue where geolocation data may return blank responses for some customers. Our engineering teams are investigating and will provide more information as soon as possible.

Identified

11 January 2021, 17:58 UTC

We are continuing to work on a fix for this issue.

Identified

11 January 2021, 18:50 UTC

A mitigation has been identified and is in progress.

Monitoring

11 January 2021, 20:16 UTC

A fix has been implemented and we are monitoring the results.

Resolved

11 January 2021, 20:46 UTC

This incident has been resolved.