Support Ticketing System Issues

Incident

15 December 2021, 16:49 UTC

Support Ticketing System Issues

Status: closed

Start: 15 December 2021, 15:45 UTC

End: 15 December 2021, 16:49 UTC

Duration: 1 hour 4 minutes

Affected Components:

Support Ticketing System

Affected Groups:

All Public Users

Investigating

15 December 2021, 15:45 UTC

The Fastly support ticketing system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. All edge cloud products and services are unaffected.

Monitoring

15 December 2021, 16:12 UTC

We are observing potential recovery and are continuing to monitor the situation.

Resolved

15 December 2021, 16:49 UTC

This incident has been resolved.